Your agency, Karen McIntyre & Jim Capece have made this process very easy. Karen sent me pages to sign & there was no problem at all. Sometimes papers are not easy to understand nor is the signature process easy to use. In this case, they were both simple & worked beautifully. I had a couple issues that were answered immediately, faster than I was prepared for, so I was impressed. Purchasing a house is a long & tedious affair, but you all have made this part fast & easy, & I want to thank you. Being professional and friendly is not always the way things are handled online, but your agency succeeded & I am most pleased. Thank you again!
I appreciate Tara’s quick response and professionalism in helping me schedule a loss control visit for a signature account. Tara was thorough, communicated beautifully, and also followed up with me to see the visit was confirmed! We need more people like Tara in the insurance industry. This is an industry which requires strong relationship building skills, which ultimately amounts to trust and credibility for the internal staff and external customers and clients. I have been an underwriter and know the importance of front line service!
Dede is one of the most personable, professional person that I have ever dealt with in my career. She never quits until the task has been accomplished. Morse Agency is a wonderful organization and has always meant our needs with expediency and kindness!! I would recommend them to anyone.
Kassandra is great! She is always accessible and responds in a quick, friendly and professional manner not matter silly questions I may ask. Everyone at the Morse Agency is wonderful to work with. Thanks for all of your assistance with my insurance needs.
After recently going thru the process of buying a new home and selling the other, something I had not done in close to 13 years; dealing with Dawn Honadle was the only part that went smooth. Even when my closing agent tells me the day before the closing of more insurance info they need immediately, Dawn was extremely helpful getting me what I needed and with a pleasant attitude.
I just wanted to make you aware that Dawn’s assistance and professionalism did not go unnoticed, I will continue to work with the Morse Agency because of Dawn and others like her, thanks.
We are a small non-emergent transport company with a contract with a large medicaid carrier. They gave us a short notice deadline to produce our certification with you. I called Ms. Wagner in a panic because this only had 1 hr to complete. She did it within 30 minutes and we were saved by the bell and saved us thousands of dollars.
She is an example of what an outstanding employee is. I recommend her to the highest.
Awesome!! Having you guys on our certificate and driver needs is like having a genie in a bottle! Thanks for being so fast and accurate.
Working with Mindi today was very nice. I talk to a lot of customer service or insurance agents all day long, so when you have some one that not only has a great personality but willing to go over and above the call of duty, it’s very rare today.
My car was stolen on New Year’s Day and I just wanted to let you know that Kara has been so professional and helpful … answering my questions right away and following up with me every day to make sure things are rolling along the way they should. The claims adjuster is a little crazed with work…but Kara has been wonderful!
I was referred to your agency by one of your existing clients . I am in the unique position of being a customer living in CT, unfamiliar with FL regulations and also am currently a Nationwide Property and Casualty Insurance Agent in CT. Jim was fantastic…took the time to listen to my concerns and requests, responded to my requests very quickly, and answered all of my questions (and there were a lot them!) with patience and a clear explanation. If he ever moved to CT, we would hire him in a heartbeat!
I just wanted to give a “Kudo’s” to Deanna. She was very prompt on returning the HOA Insurance Certificates I requested to assist in our borrower’s loan closure. In today’s busy environment, it is refreshing to see individuals that take hold of the task and understand the importance of maintaining efficiency and Client Delight! In addition, my correspondence with her was friendly and pleasant! Please let her know her efforts are very much appreciated. Thank you!!
I can’t imagine better service. Any email is answered with a few minutes. I wished I had dropped state farm years ago. Thanks folks!
Tucker responded quicker than all the other agencies we allowed to give us a proposal and it met our needs on the first try. The proposal was clear, concise and professionally presented. We are so impressed that Tucker has been asked to provide a quote to replace all our other insurances.
Theresa, as always, has helped me find a resolution to the problem at hand. She was helpful, quick and on top of everything. She is one of the most efficient people I have had the pleasure of working with. She is kind, pleasant and great at her job. I go to her with a problem, and she immediately responds to me and “is a go getter” to fixing and resolving any issue I have had. This time around it was making sure United covered Short Term Disability for one of our employees. She kept in communication and made sure we have all paperwork to prove the date. If it wasn’t for her making sure and pushing to get it done, we would still be dealing with this. You have a great employee on your hands!
Outstanding service, very helpful and very nice!
Peter & Patricia
Chris and I are thankful to Nationwide for doing what they said they would do when they said they would do it…..“Being On Our Side” is more than a catchy slogan
Mercer Botanicals, Inc.
Very professional and pleasant experience!
Great to hear a “live” person answer the phone!
I wish to express my heartfelt thanks for the caring and immediate response to my needs as well as their follow up regarding the losses experienced from Hurricane Frances.
Great job! Super fast and got me out of a bind during my closing when another Company dropped me at the last minute
Thank you very much for your time and please extend our deepest gratitude to Jim C.
He took a very stressful situation and turned it into one of the most pleasant aspects of the home buying experience. We found Morse Insurance Agency around 2:45pm Monday afternoon in a mad scramble and he had us taken care of in under 2 hours. He was absolutely fantastic in helping us achieve our goals and getting everything we needed together. Even when the Mortgage provider had a typo he was absolutely there for us in getting updated and accurate documents to the right people as expeditiously as possible.
Michael & Kristen
I worked for a very reputable agency staffed with well trained and experienced professionals. The Morse Agency is a reflection of my old agency… on steroids. They are top drawer in every arena. Their service and size positions them with quality companies… some of the best in the industry. They are now my personal agents also.I provided three interested agents with a copy of all of our policies without the pricing of each coverage. Two of those “agents” were reluctant to provide a bid because they did not want to do the due diligence (survey the property…talk to the staff… climb on the roof… in short, to earn the business). Bruce and one other agent did. It was the Morse Agency who discovered two policy designations that were incorrectly identified that reflected in an error that may have cost us money had we had a claim.
The Morse Agency was the most professional and best priced They have provided answers to our inquiries and gone to bat for us with slips and falls on our campus. They have guided us in in personnel policy and guidelines and stood with us on the dismissal of a staff person for a violation of our policies. They are more than agents…they are family.
Price is important but NOT the only determining factor. From my experience, providing the Morse Agency the opportunity to earn your business would be an asset to you and a balance you deserve in terms of service and coverages.
I am thankful to commend Bruce Morse and his agency of professionals to you for consideration.
John Holloway, former Executive Pastor at First Baptist Sweetwater